IOT SOLUTIONS ENGINEERING SPECIALIST • TELEMATICS

IN THIS ROLE YOU WILL:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire;

• Propose different ways on how to incorporate our devices for various use cases;

• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients;

• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed;

• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields;

• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time;

• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases;

• Guide colleagues and customers by preparing wiki documentation or training.

• Flexible/Optional part/

• Test and perform quality assurance of the solution in the Americas region

WE BELIEVE THAT YOU:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student);

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage);

• Passion for providing help to others, caring, willing to grow and enrich your technological know-how;

• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance;

• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage);

• Analytical and creative thinking and mindset for problem-solving and troubleshooting;

• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage);

• Experience in customer service (this will be considered as an advantage);

• Good time management skills (speed and quality is important for us);

• Flexible/Additional part must for regions

• Good English and Spanish language both written and spoken skills;