# Head of Technical Support I Teltonika Security Systems

> Teltonika · Vilnius, Lithuania · Full-time · Posted 2026-04-22

**Workplace:** on_site

**Department:** TELTONIKA SECURITY SYSTEMS

## Description

We are looking for a **Head of Technical Support** to join **Teltonika Security Systems** and lead the creation of our technical support department. This is a key leadership role responsible for building the technical support function from scratch, defining processes, tools, and standards, and ensuring high-quality support for professional security systems used worldwide.

You will work closely with engineering, quality assurance, and project teams, acting as a bridge between technology and customers, while shaping a scalable and efficient support organization.

### In this role, you will:

-   Build and lead the technical support function from zero, including the selection, implementation, and maintenance of a helpdesk / ticketing system.
-   Define and continuously improve support workflows, priorities, escalation rules, and service standards.
-   Oversee technical support operations, ensuring efficient handling of customer and installer requests.
-   Consult clients and installers on the operation, installation, and configuration of vehicle and building security systems.
-   Coordinate remote diagnostics of system issues, including log analysis and root cause identification.
-   Ensure proper initial testing and escalation of complex cases to engineers, developers, or testers.
-   Create, adapt, and maintain technical documentation, including materials related to migration to the Teltonika ecosystem.
-   Establish and maintain a structured knowledge base / wiki for customers and internal teams, documenting common issues and best practices.
-   Work with advanced security systems, including alarm control panels, modules, and communicators designed for professional applications.
-   Collaborate closely with R&D, quality assurance, and project management teams to ensure project continuity and timely delivery of solutions to customers.
-   Take part in building and leading the technical support team in the future, including onboarding, mentoring, and performance development.

## Requirements

-   Education or solid work experience in telecommunications, electronics, informatics, engineering, or a related technical field.
-   Proven experience in technical support, systems support, or technical coordination, with the ability to take ownership and lead.
-   Strong motivation to build support systems, processes, and documentation from scratch.
-   A customer-oriented mindset with a genuine passion for helping others and solving complex technical problems.
-   Excellent communication skills and the ability to speak and write fluently in English (additional languages are an advantage).
-   Strong analytical thinking, structured problem-solving skills, and the ability to make decisions in complex situations.

## Benefits

-   A founding leadership role with full ownership in building and shaping the Technical Support department.
-   Opportunities to grow in a strong and rapidly expanding international company.
-   Exposure to complex, industrial-grade security systems and ambitious technical projects.
-   A culture where curiosity and knowledge-sharing are encouraged through trainings, conferences, and business trips.
-   A dynamic and challenging work environment with a collaboration-driven internal culture.
-   Flexible working hours, hybrid work options, and the possibility to work remotely.
-   Company-paid sports activities (basketball, football, volleyball, yoga) and other sports initiatives.
-   Team events, summer festivals, and regular team-building activities.
-   Additional bonuses through the employee recommendation program.
-   Birthday gifts and rewards for work anniversaries.

**Salary**

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 20 Eur/h up to 28 Eur/h (~3400 Eur—4700 Eur) pre-tax, depending on your experience and expertise, with the option to get bonuses.

_\*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes._

If you have questions, do not hesitate to contact our recruitment colleague Dovilė Dockevičienė by email [dovile.dockeviciene@teltonika.lt](mailto:kristina.raguckiene@teltonika.lt)

## Apply

[Apply at Teltonika](https://apply.workable.com/teltonika/j/4A9497FF08/apply)

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