# Pre Sales Engineer | Telematics

> Teltonika · Madrid, Spain · Full-time · Posted 2026-10-26

**Salary:** EUR 38,000–52,000

**Workplace:** on_site

**Department:** Engineering and R&D

## Description

We are looking for an **Pre-Sales Engineer - IoT Telematics** to join the newly established **Teltonika office in Madrid** and **support the growth of our Spanish business.**

**This is a hands-on technical customer support role focused on helping customers, partners and internal sales teams successfully understand, implement and use** **Teltonika Telematics products**.

**The person will work closely with** the local **Sales Group Manager, Sales Executive,** **Spain CEO**, **HQ technical support, R&D and product teams.**

**Teltonika’s Telematics business unit develops and manufactures advanced GPS tracking and IoT solutions for fleet management, logistics, transport, car sharing, construction, agriculture, security and many other industries.** Our solutions help companies improve visibility, efficiency, safety and control over their mobile assets.

**This opportunity is ideal for a technically curious and customer-oriented engineer** who enjoys solving problems, working with connected devices and supporting customers in real business use cases.

**In this role, you will**

-   Provide technical support to customers, partners, integrators and the local sales team regarding Teltonika Telematics products.
-   Work with Teltonika GNSS tracking devices and related technologies such as Bluetooth, CANbus, RS232/RS485, 1-Wire and mobile connectivity.
-   Help customers understand how to use Teltonika devices within their fleet management, mobility, logistics or IoT solutions.
-   Troubleshoot technical issues related to device configuration, connectivity, firmware, integrations, installation or customer use cases.
-   Manage customer technical requests through ticketing systems, online meetings, calls, chats or direct customer interactions.
-   Support the local sales team in technical discussions, product demonstrations and customer meetings.
-   Prepare and deliver basic technical training for customers, partners and internal colleagues.
-   Prepare technical documentation, FAQs, implementation notes or internal knowledge base content when needed.
-   Coordinate with HQ technical support, R&D, quality assurance and product teams to resolve complex technical issues.
-   Collect customer feedback and share recurring technical issues, improvement opportunities and market needs with HQ.
-   Support pilot projects, product implementation and customer onboarding.
-   Participate in customer visits, trade fairs or business trips when technical support is required.
-   Contribute to building the local technical support function for Teltonika Spain from the beginning.

## Requirements

-   Technical education or experience in telecommunications, electronics, informatics, industrial engineering, computer science, automotive electronics or a related technical field.
-   2+ years of experience in technical support, IoT support, application support, field application engineering, technical customer service, electronics, networking, telematics or a similar role.
-   Fluent Spanish and strong business-level English.
-   Strong problem-solving mindset and ability to troubleshoot technical issues in a structured way.
-   Good understanding of connected devices, communication technologies or embedded/IoT products.
-   Ability to explain technical concepts clearly to customers, partners and non-technical stakeholders.
-   Customer-oriented mindset, patience and willingness to help others.
-   Strong communication skills and ability to work with both local customers and international HQ teams.
-   Ability to work independently in a newly established office environment.
-   Organized working style and ability to manage tickets, priorities and follow-ups.
-   Interest in IoT, telematics, mobility, fleet management, electronics or connected technologies.
-   Willingness to travel occasionally within Spain or abroad for customer visits, training or internal meetings.

**Nice to have**

-   Knowledge of telecommunication technologies such as 2G, GPRS, 3G, 4G or LTE.
-   Knowledge of CANbus, BLE, RS232/RS485, 1-Wire or vehicle data.
-   Previous experience with GPS tracking, fleet management systems, telematics platforms or automotive electronics.
-   Experience with ticketing-based platforms such as Jira, GitLab, OpenProject, ServiceDesk or similar.
-   Experience supporting B2B customers, integrators, distributors or technical partners.
-   Experience preparing technical documentation, user guides or training materials.
-   Basic understanding of APIs, integrations, firmware updates or device configuration.
-   Previous experience in an international company.
-   Additional languages would be an advantage.

## Benefits

-     
    Opportunity to join Teltonika Spain at an early stage and contribute directly to building the local technical support function.
-   Close collaboration with the local Sales Group Manager, Spain CEO, sales teams and international HQ technical teams.
-   Exposure to a fast-growing global IoT group with strong product capabilities.
-   Dynamic, multicultural and entrepreneurial work environment.
-   Internal onboarding and product training from experienced international teams.
-   22 working days of annual leave + Birthday day off.
-   Fridays finishing at 15:00 throughout the year.
-   Competitive gross annual base salary, depending on experience and seniority, plus bonus scheme where applicable.

## Apply

[Apply at Teltonika](https://apply.workable.com/teltonika/j/8F5ECE96A3/apply)

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