2nd Line Support Engineer • TELEMATICS

We are looking for 2nd Line Support Engineer to strengthen our ambitious team in Manchester, UK. You will work with the leading networking solutions in the world and master your engineering skills.

Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

IN THIS ROLE YOU WILL:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Propose different ways on how to incorporate our devices for various use cases.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases.
• Guide colleagues and customers by preparing wiki documentation or training.
• Test and perform quality assurance of the solution in the UK region.

WE BELIEVE THAT YOU:

• 1 year of telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student).
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage).
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how.
• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance.
• Analytical and creative thinking and mindset for problem-solving and troubleshooting.
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk).
• Great communication skills, are capable of fluently speaking and writing in English.

OUR OFFER:

• Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics; providing constant necessary materials, assigning progress-check up tests and giving you a continuous feedback to unlock more of your potential.
• Career: opportunities to increase your seniority level in the role, or even become a Team Lead in the long-term; We’re proud to say in 2021, we’ve had 234 internal career jumps globally in the organization – opportunities are waiting for you as well.
• Solid and attractive bonuses.
• Work Environment: Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the team.
• Knowledge Growth: Internal sessions for knowledge sharing to achieve constant professional growth.
• Team Bonding: Teambuilding activities to boost and maintain communication based on mutual trust and respect, at the same time keep the environment inspiring and engaging.
• Working hours: Standard Working hours.
• Brand new office.

SALARY:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise.

If you have questions, do not hesitate to contact our recruitment colleague Krzysztof Falba, email krzysztof.falba@teltonika-iot.pl.

UNLOCK YOUR POTENTIAL IN OUR IoT WORLD!