IoT SUPPORT ENGINEER (m/w/d) • TELEMATICS

We are looking for IoT Support Engineer to strengthen our ambitious team in Munich, Germany. You will work with the leading telematic solutions in the world and master your engineering skills.

Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

In this role you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Propose different ways on how to incorporate our devices for various use cases.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases.
• Guide colleagues and customers by preparing wiki documentation or training.
• Test and perform quality assurance of the solution in the German region.

What we expect of you:

• Have native German and fluent English language skills
• 1 year of telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student).
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage).
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how.
• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance.
• Analytical and creative thinking and mindset for problem-solving and troubleshooting.
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk).

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Professional development through our career pathways
• Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips.
• Dynamic, challenging work environment and cooperation-based internal culture.

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise.

If you have questions, do not hesitate to contact our recruitment colleague Krzysztof Falba, email krzysztof.falba@teltonika-iot.pl.

Teltonika aspires to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier. Since 1998, we have gained considerable experience and competence in electronics development and production. Today, our areas of expertise include telematics, networking, telemedicine, EV charging, and electronics manufacturing. While proactively searching for new ideas and ways to create more value for our clients, we also hope to create a better future for our employees and the communities we operate in. Our organisational culture is based on mutual trust and respect as well as creating synergy with our employees and clients.