CUSTOMER SERVICE SPECIALIST • NETWORKING SOLUTIONS

Currently, we are inviting an ambitious Customer Service Specialist, to join our growing Technical Support team in Kaunas, Lithuania to help us grow our global presence in IoT sector by quickly and effectively responding to changing market needs and offers reliable, safe and easy-to-use solutions for such areas as Industry 4.0, Smart City, and Green Energy.

We are open to experiences, curious to innovation and creative. We are ready to create the best environment for creative and ambitious professionals who want to contribute to the development of Teltonika Networks. If you have great communication skills, quick thinking and like to help others and willing to work in a rapidly changing environment, then we are on the same way!

In this role, you will:

• Answering calls from business clients to provide first-line support for technical questions related to Teltonika Networks products;
• Communicating with customers through a variety of channels, including phone, email, ticketing platforms, online meetings, forums, and other communication tools;
• Advising customers and sales representatives on how to integrate and use our products, resolving technical issues, and assisting with basic troubleshooting;
• Escalating more complex cases to networking and IoT engineers, ensuring clear and effective communication between the customer and internal teams.

What we expect of you:

• Strong communicator with excellent people skills, able to engage clients effectively with empathy, patience, and active listening;
• Have good spoken and written English skills;
• Can exhibit a customer-centric approach, prioritizing customer satisfaction and striving to exceed expectations in every interaction;
• Are committed to ongoing learning and development, continuously enhancing skills and knowledge relevant to the role.

Ideally, you’ll also have:

• Have experience in customer service;
• Showcase a passion for technology and innovation, staying informed about industry trends and advancements;
• Possess a strong aptitude for problem-solving, leveraging analytical thinking and creativity to address challenges and optimize solutions.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company;
• Interesting and ambitious projects of industrial networking devices;
• Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips;
• Dynamic, challenging work environment and cooperation-based internal culture;
• Care about your emotional and physical well-being by offering flexible work schedules and health insurance;
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events;
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions;
• Opportunity for solid bonuses when participating in the recommendation program;
• We delight with birthday and Christmas gifts and rewards on work anniversaries;
• Office snacks.

Salary:
 

We appreciate everyone's efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field. The salary for this position ranges 9 Eur/h up to 13 Eur/h (~1512Eur - 2253Eur) pre-tax, depending on your experience and expertise.

You can choose to work from either Vilnius or Kaunas—whichever is more convenient for you!

*In an employment agreement we specify and define a fixed (tariff) hourly salary rate before taxes. 

Teltonika aspires to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier. Since 1998, we have gained considerable experience and competence in electronics development and production. Today, our areas of expertise include telematics, networking, telemedicine, EV charging, and electronics manufacturing. While proactively searching for new ideas and ways to create more value for our clients, we also hope to create a better future for our employees and the communities we operate in. Our organisational culture is based on mutual trust and respect as well as creating synergy with our employees and clients.